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Alamance Regional Medical Center | |
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Institute for Clinical System Improvement | The traditional ways of collecting and reporting patient satisfaction data can be useful for identifying areas for improvement. However, they are not very helpful when you want to know whether the steps you are taking to improve patient satisfaction are working. ICSI strongly encourages its members to try many small tests of change, and having patient satisfaction data collected and reported within days of the patient's visit makes it possible to accomplish this in a short period of time. Many health care organizations don't have the internal resources or expertise to routinely and continually collect patient satisfaction data. QDM removes these barriers by providing the expertise, framework and staff. The quality improvement staff at ICSI member organizations are focusing their efforts on using the data, not collecting it. The Web-basedtool for displaying data is very flexible and accommodates a multitude of ways to view and compare data. |
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Mercer County Community Hospital | |
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MetroHealth Medical Center | |
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Oakwood Health System | The Oakwood Healthcare System started using QDM during their first years of development. From the first time I logged on to the QDM web site, I have been able to get an overview of the progress we were making in our ED Project for a 30 Minute Guarantee relating to patient satisfaction. The control charts and patient comments creates, in real time, the big picture for understanding where we were, what we have done and what additional process changes we need to do... It tells the whole story with just a click of the mouse... The support from QDM with analysis of the data to assist with process improvements and continued web site enhancements based on client recommendations continues to exceed my expectations. Sue Trudeau |
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Twin County Regional Healthcare, Inc. | |
| University Hospitals & Clinics | ||
| University Medical Center | ||
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Winter Haven Hospital, Inc | |
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San Mateo Medical Center, CA | "The Workforce Engage
process, including the web-based employee survey and
organization-wide dialogues, helped us to identify strengths
and weaknesses, and to involve our employees in the
process of change. Employee task forces were appointed
to address the issues raised, and improvements have
already been implemented. Workforce Engage was a productive
exercise for both employees and leadership." Nancy
Steiger, CEO |
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Franklin Community Health Network , ME | "Workforce Engage provided
us with a tool that clearly outlined what is working
well and what areas needs attention. The opportunity
to engage staff in discussions around what is most important
to them in the workplace has already set a positive
stride in the right direction for our organization.
The onsite interpretation has provided managers with
the tools to engage staff in meaningful dialogue. Actions
are already taking place at the department level. It
is exciting to see this positive momentum with our staff...happy
staff will gather happy patients!" Jill
Berry Bowen, Vice President/Chief Operating Officer,
Franklin Memorial Hospital |
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Premier, Inc., IL, NC, CA |
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